I love you, but you let me down!: How hate and retaliation damage customer-brand relationship by Suresh Malodia

Malodia, Suresh2024-01-212024-01-212021http://ir.mica.ac.in/handle/123456789/7073en-USI love you, but you let me down!: How hate and retaliation damage customer-brand relationship by Suresh MalodiaArticle