Designing an empathetic user-centric customer support organisation: Practitioners’ perspectives by Varsha Jain

Jain, Varsha2024-07-052024-07-052024Sheth, J.N., Jain, V., & Ambika, A. (2024). Designing an empathetic user-centric customer support organisation: Practitioners’ perspectives. European Journal of Marketing, https://doi.org/10.1108/EJM-05-2022-0350http://ir.mica.ac.in/handle/123456789/7982enDesigning an empathetic user-centric customer support organisation: Practitioners’ perspectives by Varsha JainArticle