Travel-O-Stories: Delivering experiential travel with customer-centric approach by Varsha Jain
Abstract
Travel-O-Stories offers immersive travel experiences with a customercentric approach by focusing on interpreting the traveler’s soul through in-depth questionnaires, personalized consultations, and emphazising on authentic experiences. The company avoids generic tours and partners with locals for genuine experiences. The company provides seamless communication, proactive support, and detailed post-trip surveys, resulting in lifelong memories and a deeper connection to the destination.
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Citation
Jain, V. (2024). Travel-O-Stories: Delivering experiential travel with customer-centric approach. In Marketing management: Indian cases. (pp. 8.1-8.5). Pearson.