Digit: Msewa
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Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
MICA
Abstract
mSewa is an application that has tried to make government services more accessible to the public at large through digital empowerment. The Urban Local Bodies (ULB) Employees and the users are the two major stakeholder groups apart from other stakeholders such as the government, policy planners, administrators, data researchers and public at large who will benefit from the platform that is developed.
mSewa works with internal/ external stakeholders to identify pivotal problems and build a narrative with critical stakeholders across the industry. Some challenges include access to the internet, Driving citizen participation, markets unable to reach underserved citizens, and including academicians and other nonprofit actors in the product council. The current plan is to generate qualitative and quantitative evidence, including citizen-driven report cards, RCT’s, and building feedback loops on better quality information and citizen performance benchmarking. E-Gov is a facilitator who brings the Samaj, Sarkaar, and Bazaar together through its solutions such as DIGIT and mSewa. Sewa has made governance more transparent as it gives citizens a common platform for paying the relevant ULB taxes, which they had to do physically at different government departments. It used to cause red-tapism, leading to delays in complaint resolution and lower tax income to the exchequer.
Description
MI IMPACT Immersion Project, State: Punjab
Keywords
Digital service, citizens, Local urban government