Designing an empathetic user-centric customer support organisation: Practitioners’ perspectives by Varsha Jain
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Date
2024
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Elsevier Group Publishing Ltd.
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Sheth, J.N., Jain, V., & Ambika, A. (2024). Designing an empathetic user-centric customer support organisation: Practitioners’ perspectives. European Journal of Marketing, https://doi.org/10.1108/EJM-05-2022-0350